Privacy Policy

Last updated: January 2024

Introduction

Cook Tire, Incorporated ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tire services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, and mailing address
  • Vehicle Information: Make, model, year, and license plate number
  • Service Information: Tire preferences, service history, and payment information
  • Communication Data: Messages you send through our contact form or email

We may also collect information automatically when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our tire services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, and administrative messages
  • Communicate with you about products, services, and promotions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

Information Sharing

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing and customer service
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Protection of Rights: We may share information to protect the rights, property, or safety of Cook Tire, our customers, or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for the warranty period plus an additional period as required by law.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to processing of your personal information in certain circumstances
  • Portability: Request transfer of your information to you or another service provider

To exercise these rights, please contact us at support@cooktire.org.

Data Deletion Process

To request deletion of your personal information:

  • Submit a written request to support@cooktire.org
  • Include your name and the email address associated with your account
  • We will respond within 30 days confirming receipt of your request
  • We will process deletion requests within 45 days, subject to legal retention requirements

Please note that certain information may be retained for legal, accounting, or dispute resolution purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Last Updated: January 2024